Frequently Asked Questions
🔑1What does the key holding service include?
We securely store your keys, perform regular inspections, respond to emergencies, coordinate access for technicians and deliveries, and keep you updated with detailed photo reports.
🏠2. How many inspections are carried out on the home?
You can choose weekly, bi-weekly, or monthly inspections. Most customers prefer weekly inspections for added peace of mind.
📸3. Do you send photo reports after each visit?
Each inspection includes a full photographic report so you always know the exact condition of your property.
👮♂️4. What happens if there is an emergency?
We respond immediately, assess the situation, take photographs, and contact you to offer clear options. No action will be taken without your approval unless necessary to prevent damage.
🧰5. Can you give access to technicians or deliveries?
Yes. We coordinate access for plumbers, electricians, cleaning staff, deliveries, and any other service you may need.
🔐6. How do you store your keys?
The keys are stored securely and registered under a coded system. Only authorized personnel (Fernando and Roxana) have access.
💬7.Do you speak English?
Yes. All communication, reports and updates can be provided in English.
🌎8. Do I need to be in Spain to start the service?
No. You can sign the contract remotely and send the keys through a representative, a real estate agent or a secure handover.
🗾9.What areas do you cover?
Pilar de la Horadada, San Pedro del Pinatar, La Zenia, Campoamor and Orihuela Costa.
🛠️10. Can you help with maintenance or repairs?
Yes. We can coordinate trusted local professionals and supervise the work if needed.
Yes. We can coordinate trusted local professionals and supervise the work if needed.
📄11. Is there a minimum contract duration?
No. You can cancel anytime with 30 days’ notice.
💳12. How do I pay for the service?
Payments can be made monthly or annually via bank transfer.